Computer Telephony Integration
CTI is a method of integrating your telephone system with your database or CRM package (such as ACT!, Outlook, Goldmine etc), allowing you to perform a number of functions from your desktop, for example calling up event information, including the inbound ‘popping’ of customer details on your database, preview dialling and much more…..
Key Benefits include:
- Combining data processing with your telephone systems will result in the reduction of operating costs, the saving of valuable time and the opportunity to give your customers a better service.